Hope and Heal Wellness offers compassionate counselling and therapy for children, parents, and families—helping build emotional strength, balance, and lasting mental well-being through expert guidance.
Welcome to Hope and Heal Wellness. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our platform.
1. Use of Services
Our counselling and therapy services are intended for emotional and mental well-being support. They do not replace medical diagnosis or emergency care. In case of crisis or self-harm risk, please contact local emergency services immediately.
2. Eligibility
Users must be 18 years or older to book sessions independently. For minors, parental or guardian consent is required.
3. Confidentiality and Professional Ethics
All sessions are private and confidential. However, confidentiality may be breached if there is a risk of harm to self or others, as required by law.
4. Payments and Appointments
Fees must be paid prior to the scheduled session. Cancellations made within 24 hours of an appointment may be subject to a cancellation charge.
5. Online Sessions
Online therapy sessions require a stable internet connection and a quiet, private environment to ensure confidentiality and effectiveness.
6. Limitation of Liability
Hope and Heal Wellness and its therapists shall not be held liable for any direct or indirect damages resulting from the use of our services or website.
7. Intellectual Property
All website content, including text, logos, images, and design, is owned by Hope and Heal Wellness and cannot be copied or distributed without written permission.
8. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our services implies acceptance of the updated terms.